An Empirical Study for Human Behavior Analysis

Utility Analysis and Group Behavior: An Empirical Study

Data envelopment analysis in service quality evaluation: an empirical study

Service quality is often conceptualized as the comparison between service expectations and the actual performance perceptions. It enhances customer satisfaction, decreases customer defection, and promotes customer loyalty. Substantial literature has examined the concept of service quality, its dimensions, and measurement methods. We introduce the perceived service quality index (PSQI) as a sing...

Universality in voting behavior: an empirical analysis

Election data represent a precious source of information to study human behavior at a large scale. In proportional elections with open lists, the number of votes received by a candidate, rescaled by the average performance of all competitors in the same party list, has the same distribution regardless of the country and the year of the election. Here we provide the first thorough assessment of ...

The Influence of Customer Value Co-Creation Behavior on SME Brand Equity: An Empirical Analysis

Competition in the service industry is intense. To deliver value-added services, more companies are focusing on consumers as a powerful means of establishing firm performance through dialog, participation, and engagement. However, scant research has been conducted to examine whether customer value co-creation can boost brand equity, particularly among SMEs. To address these shortcomings in the ...

HUMAN METRICS AFFECTING SUPPLY CHAIN PERFORMANCE: AN EMPIRICAL STUDY OF INDIAN MANUFACTURING ORGANIZATIONS

The manufacturing organizations today are having a competition of supply chain versus supply chain. Existing research work fails to relate human metrics with supply chain performance. The authors intend to empirically assess the effects of human metrics on supply chain performance in the context of Indian manufacturing organizations. A rigorous literature review has identified 12 variables. The...